+91 809-429-6135 / +91 823-962-5587 md@mtls.co.in Mon – Fri: 9:30am – 6:00pm

Frequently Asked Questions

General

MTLS offers ocean freight, air freight, road transport, rail freight, customs clearance, project cargo handling and door-to-door delivery.

Our head office is at B-8 Bal Nagar, Opp. JDA Park, Mahesh Nagar, 80ft Road, Jaipur - 302006, Rajasthan, India. We coordinate shipments across India and 45+ countries from this base.

MTLS was launched on 18th August 2019 by Mr. Nitin Verma and Mrs. Vandana Soni, and has completed 8 successful years as a freight forwarding company with a big team at Mundra, Gandhidham, Ahmedabad, Delhi and Mumbai.

Shipping & Transit

Use the tracking number provided at booking on our Track Shipment page, or contact your account manager for a live update.

Transit times vary by route — typically 18-35 days for major Asia-Europe and trans-Pacific lanes. We provide route-specific estimates with every quote.

Yes, our project cargo team plans specialised routing, equipment and permits for oversized, heavy-lift and breakbulk shipments.

Yes — our door-to-door service manages pickup, transport, customs and final delivery under a single point of contact and invoice.

Customs

Yes, MTLS has its own CHA Team handling documentation, duty assessment and compliance for both import and export shipments.

Typically a commercial invoice, packing list, bill of lading/airway bill, and any product-specific certificates. Our team confirms the exact list based on your cargo and destination.

Our CHA desk investigates the hold reason immediately and works directly with customs authorities to resolve documentation or compliance issues as quickly as possible.

Pricing & Payment

Pricing depends on mode of transport, weight/volume, route, urgency and any additional services like customs clearance or insurance. Every quote is itemised so you can see exactly what you're paying for.

No. Our quotes itemise freight, handling, duties and documentation charges upfront so there are no surprises on your final invoice.

We offer flexible terms for regular clients, typically invoiced per shipment or on agreed credit cycles. Speak to our sales team to set up terms for your account.
Still Have Questions?

Our Team Is One Call Away

Reach us at +91 809-429-6135 / +91 823-962-5587 or send a message — we typically reply within one business day.